Your walk-in customers visit retail branches to carry-out very personal, private business. Many of them have the ability to comfortably log-on to their personal computers to make these same transactions in the privacy of their home, yet they choose to make a face-to-face visit. Some of these walk-in customers are visiting because they are unsure of their internet banking abilities or may be uneasy about on-line privacy. It's not likely that they have come to your bank for the free gourmet coffee, cookies and trendy music, though these freebies are always welcome. It is quite probable that your customers are simply stopping-by to have a very personal, private bank transaction, executed in person with an official receipt in-hand. Your bank design should facilitate your customer's desire for privacy at all times during their visit.
There are a few different bank branch styles with varying levels of privacy currently operating today that can be generally classified as follows: trendy caf:%$eacute;-style; the traditional "stand in line" teller window style; and now, a newer, more customer attentive and private type of banking experience developed by architect John L. Shedd of